FAQ

Yes. All products in our range are RCM certified and comply with Australian electrical safety regulations. We only stock products that meet the required standards for use in Australian homes and commercial properties.

Do you ship Australia-wide?

Yes. We ship to all states and territories across Australia. Standard delivery takes 3–7 business days. Express shipping is available at checkout for 1–4 business days.

Is shipping free?

Yes — orders over $99 AUD qualify for free standard shipping. Orders under $99 incur a flat $10 shipping fee.

Can I track my order?

Yes. Once your order is dispatched you'll receive a tracking number via email. Use this to monitor your delivery in real time.

What is your return policy?

We accept change of mind returns within 30 days of delivery, provided items are unused and in original packaging. If your item arrives faulty or damaged, contact us within 7 days and we'll arrange a replacement or full refund at no cost to you.

How do I place a return?

Email us at [your email] with your order number, reason for return, and photos if the item is faulty. We'll respond within 2 business days.

Do you offer Afterpay?

Yes. We offer Afterpay at checkout so you can buy now and pay in four interest-free instalments.

Are your products suitable for DIY installation?

Some products such as LED strip lighting and smart plugs can be self-installed. However, any work involving fixed wiring — including downlights, switches, and power points — must be carried out by a licensed electrician as required by Australian law.

Can I get a trade account?

We are currently building our trade program for electricians and builders. If you're interested in trade pricing, contact us at [your email] and we'll be in touch.

How do I contact you?

Email us at [voltandcoelectrical@gmail.com]. We respond to all enquiries within 2 business days.